The connection green bars in the bottom right-hand corner of the platform are an indication of a successful login. Green bars indicate you've logged in successfully, while red bars indicate you're not logged in. Try to rescan the servers by left-clicking on the bottom left corner and clicking on 'Rescan Servers' so that the system can scan for the servers with the strongest connectivity from which you can choose. If you get an error saying 'Invalid Account' in the bottom-right corner, then you're either entering your username or password incorrectly, or selecting the wrong server type.

For help, click on “Live Chat” at the bottom-right of your screen to contact one of our Support Representatives anytime 24/5 from Monday to Friday.